Privacy Policy

Learn how overnight-essay-help.co.uk collects, uses, and protects your personal information. Understand your privacy rights and how to exercise them under applicable laws

Effective Date: July 23, 2025
Last Updated: July 23, 2025
Website: overnight-essay-help.co.uk
Contact Email: [email protected]
Jurisdiction: United Kingdom

1. Introduction

This Privacy Policy explains how Overnight-Essay-Help (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website or services.

We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.

Overnight-Essay-Help acts as the Data Controller for all personal data collected via this website.

If you have any questions or requests related to your personal information, please contact our Data Protection Officer at:
Email: [email protected]

By using our services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We collect different types of personal and technical information depending on how you interact with our website and services. This section outlines the categories of data we process.

2.1 Information You Provide Voluntarily

This includes information you directly submit to us through forms, orders, messages, or uploads. Examples include:

• Full Name – Required for communication and invoicing
• Email Address – Used for updates, and support
• Phone Number (optional) – Sometimes requested for urgent support or clarification
• Task Details – Including academic level, subject area, task requirements 
• Feedback and Ratings – Shared via surveys, emails, or testimonials

Please do not submit any sensitive personal data (e.g., medical records, national insurance numbers, political views) unless explicitly required and lawfully justified.

2.2 Payment and Transaction Data

We do not store full payment details. When you make a payment:

• Billing information (e.g., name, postcode, last 4 digits of card)
• Transaction ID
• Time and value of the payment

are processed securely via third-party payment providers (such as Stripe or PayPal) under PCI-DSS compliance. You should review their individual privacy policies for full details.

2.3 Automatically Collected Data (via Cookies and Analytics)

When you visit our website, we automatically collect non-personally identifying technical data, including:

• IP address and geolocation (country-level)
• Browser type and version
• Device type (e.g., mobile, desktop)
• Operating system
• Pages viewed and time spent on site
• Referral source (e.g., Google Ads, social media, email link)
• Clickstream activity

This data helps us understand how users interact with our website and is collected through tools such as Google Analytics and Google Ads conversion tracking.

3. How We Use Your Data

We only use your data for purposes that are clear, legitimate, and lawful under the UK GDPR. Below is a breakdown of why we process personal information and the lawful basis for doing so.

3.1 Service Delivery and Order Fulfilment

• To confirm your request
• To communicate with you about your request
• To assign the right expert or tutor
• To send you feedback
• To manage revisions

3.2 Communication and Customer Support

• To respond to inquiries or complaints
• To send notifications regarding order status or deadlines
• To provide reminders or clarifications related to service use

3.3 Payment Processing

• To process and confirm payments
• To issue receipts or resolve payment disputes
• To detect and prevent fraudulent transactions

3.4 Site Functionality and Analytics

• To monitor and improve website performance
• To detect bugs or usage issues
• To track marketing effectiveness and user behaviour
  Note: Where tracking is not essential, we seek cookie consent in accordance with PECR

3.5 Marketing and Retargeting (Where Permitted)

• To send promotional offers, study tips, or updates (via email or display ads)
• To run remarketing campaigns through platforms such as Google Ads

3.6 Legal and Regulatory Compliance

• To maintain proper business records
• To cooperate with law enforcement or regulators when required
• To exercise or defend legal rights

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse user behaviour, and tailor our services to your preferences.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow websites to remember your actions and preferences (such as login, language, or region), improving functionality and performance over time.

Cookies may be session-based (deleted after you close your browser) or persistent (stored for a defined period).

4.2 Types of Cookies We Use

Essential Cookies – Enable core functionality such as order forms, login sessions, and secure areas of the site. These cannot be disabled.

Analytics Cookies – Collect anonymised data on how users interact with our site (e.g., via Google Analytics). Used to improve performance and content.

Advertising Cookies – Track user activity to display targeted ads through services like Google Ads or Facebook Ads. These require your consent.

Functional Cookies – Remember your preferences (e.g., language or region) to provide a more personalised experience.

5. Data Sharing

We take your privacy seriously and only share your personal information with third parties when necessary and lawful.

5.1 Third Parties We Work With

We may share limited personal data with the following categories of third parties:

Payment Processors (Stripe, PayPal) – To securely process payments

Analytics & Marketing Tools (Google Analytics, Google Ads) – To analyse site usage and improve advertising relevance

Service Providers (Freelance academic experts under NDA) – To complete your order based on your instructions

Legal Authorities (HMRC, police, courts) – Where legally required to cooperate with investigations or audits

These third parties are contractually bound to process your data only for the intended purpose and in compliance with UK data protection law.

5.2 International Data Transfers

Some third parties may be based outside the UK or European Economic Area (EEA). When this occurs, we ensure:

• Adequate safeguards are in place (e.g., UK government adequacy decisions, Standard Contractual Clauses)
• Your data is protected to the same standard as required by the UK GDPR

You can request a copy of applicable safeguards by emailing [email protected].

5.3 Data Sharing Limitations

We do not:

• Sell your personal data to third parties
• Allow third parties to use your data for their own marketing purposes
• Share any sensitive personal information unless legally required

6. Data Storage and Retention

We store your personal data securely and retain it only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6.1 Storage Location

Data is stored on secure servers located in the United Kingdom and the European Economic Area (EEA). Our systems use industry-standard encryption, firewalls, and access controls to protect your information.

6.2 Data Security Measures

We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your personal data, including:

• SSL encryption for data in transit
• Role-based access controls
• Secure off-site backups
• Staff training in data protection principles
• NDAs for freelancers and subcontractors

While we follow strict security procedures, no method of transmission over the internet can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your own login credentials.

7. Your Rights Under UK GDPR

As a user located in the United Kingdom or the European Economic Area (EEA), you are entitled to a number of rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These rights give you greater control over your personal data and how it is used.

You may exercise any of the rights below by contacting us at [email protected]. We will respond to all valid requests within one month, as required by law.

7.1 Right to Access (Subject Access Request)

You have the right to request a copy of the personal data we hold about you, as well as information on:

• The purposes of processing
• Categories of personal data
• Recipients or categories of recipients
• Data retention period
• Your data protection rights

7.2 Right to Rectification

You can ask us to correct or update inaccurate or incomplete personal data. We may need to verify the accuracy of the new data before making any changes.

7.3 Right to Erasure (“Right to Be Forgotten”)

You can request deletion of your personal data where:

• The data is no longer necessary for the original purpose
• You withdraw your consent (where processing is based on consent)
• You object to processing and no overriding legitimate grounds apply
• The data was unlawfully processed

We may retain certain data if legally required (e.g., for tax or legal obligations).

7.4 Right to Restrict Processing

You may request restriction of your data in the following situations:

• If you contest its accuracy
• If the processing is unlawful and you prefer restriction over deletion
• If you need the data for legal claims
• If you have objected to processing and verification is pending

7.5 Right to Data Portability

You can request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format. You may also request that we transmit it directly to another controller, where technically feasible.

7.6 Right to Object

You can object to the processing of your data where we rely on legitimate interests as our lawful basis. You can also object at any time to the use of your data for direct marketing purposes, including profiling.

7.7 Right to Withdraw Consent

If we are processing your data based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before consent is withdrawn.

8. Third-Party Links

Our website may contain links to external websites, plugins, tools, or content hosted by third parties (e.g., academic blogs, payment providers, Google services).

These third-party websites operate independently of us and have their own privacy policies and terms of service. We do not control, endorse, or accept responsibility for:

• The content or accuracy of third-party sites
• Their privacy practices
• Any loss or damage caused by your use of external links

We encourage you to review the privacy policies of any third-party website before providing them with your personal information. Once you leave our site or interact with a third-party feature, this Privacy Policy no longer applies.

Examples of commonly linked or integrated third-party platforms include:

• Google Ads / Google Analytics
• PayPal and Stripe (payment gateways)
• Social media platforms or embedded academic tools

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in legal or regulatory requirements
• Modifications to our services or website functionality
• Clarifications or additions to ensure full transparency

9.1 Notification of Changes

All updates will be posted on this page. We do not provide individual notice of changes to every user. The revised version becomes effective once published, as indicated by the “Last Updated” date at the top of the page.

It is your responsibility to review this policy periodically. Continued use of our website and services following any changes constitutes your acceptance of the revised policy.

If we make significant changes that materially affect your privacy rights, we may also provide additional notice (e.g., via banner or email, if appropriate).

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]
Website: overnight-essay-help.co.uk